Training Support

What We Offer

The Collaboration for Ongoing Visitor Experience Studies values transparency, innovation, accountability, and connection. In particular, we seek to be transparent in our processes and decisions and accountable to each COVES member and the broader museum field. With those values in mind, we are sharing core aspects of the system behind our ongoing visitor experience survey. We hope that, by sharing our practices, processes, and instruments, we will support the field in innovating, collaborating, and connecting more with each other and with our visitor.

Data Collection Pilot Study

We worked hard to figure out the best data collection process for the COVES exit survey. Read the 2-page summary of our pilot study to learn more about how the exit survey stood up to an exit interview, emailed post-survey, and more.